Common Questions
Company
How do I get information on repairs and preventative maintenance?
We offer repairs for your existing equipment as well as preventative maintenance. Preventative maintenance can maximize the performance of your equipment, as well as increase its safety and reliability. Please contact us at 520-398-5467 or email repairs@medfix.com
How do I contact customer service?
For expert product support and help please write us or call us at 520-398-5467.
What countries does Medfix ship to?
Medfix International has shipped to over 50 countries across the world! We will ship to any country we are allowed to by regulations.
How long before I receive my ordered product?
Medfix usually ships on the day we receive the order. If parts need to be ordered, we try to ship the day we receive the parts.
Medfix ships using all major shipping services, including air freight. We will also work with a shipper you want to use. How long the shipment takes to arrive depends on the shipper, the level of service you select, and how far away you are. International orders also depend on the local customs office to release the order. We are dedicated to helping you get the order as quickly as possible.
How long do Medfix product warranties last?
Medfix International, LLC branded products are warranted to be free from defects in material and workmanship when used under normal conditions for its intended purpose. Warranties range from 1 year to a lifetime warranty depending on the specific product.
Our warranties do not extend to any products which have been subject to misuse, neglect, accident, incorrect wiring or used in violation of operating instructions as stipulated by the manufacturer, nor extend to any units altered, or repaired for a warranty defect by anyone other than Medfix.
Some states or countries do not allow limitations on how long an implied warranty lasts, and/or the exclusion or limitation of incidental or consequential damages may not apply to the original customer. Our warranty gives you specific rights and you may also have other rights, which vary, from state to state.
Medfix International, LLC shall not be held responsible for consequential or indirect damage arising from the sale or use of any product.
Products sold from other companies are subject to their warranties. We will gladly help with warranty questions for items we have sold.
What is your return policy?
We will honor all returns based on our warranty policy for your particular item. Subject to prior approval, our used equipment may also be
returned for store credit. Please visit our support page here for specific steps to return merchandise.
How do I get a price quote for Medfix products?
For sales or to make an order please click here or call 520-398-5467.
How do I get information on discounts and promotions?
Inquire with a sales representative. Discounts and promotions vary with product availability.
Why should I choose Medfix over other surgical instrument providers?
Because of our values! Medfix International prides itself on always making sure the patient comes first and profits second. Our core values are:
- Exceptional Quality
- Low Cost
- Exclusive Selection
- Worldwide Accessibility
- Expert Customer Service
What areas of surgery does Medfix specialize in?
Medfix International, LLC specializes in spine, orthopedic, and neurosurgery.
Where is Medfix located?
Medfix International, LLC Corporate Headquarters are located at 2109 E. Grant Road, Tucson, AZ 85719-3412 USA. Please visit our contact page for more information.
What is Medfix?
Medfix
International, LLC makes high-quality surgical devices accessible to doctors worldwide. We seek, find, and provide to our customers the items they want and look for alternatives for the devices and supplies they need. We know quality must not be compromised but cannot lose sight of the importance of affordable equipment.
Product – Product Sales
How do I get information on repairs and preventative maintenance?
We offer repairs for your existing equipment as well as preventative maintenance. Preventative maintenance can maximize the performance of your equipment, as well as increase its safety and reliability. Please contact us at 520-398-5467 or email repairs@medfix.com
How do I contact customer service?
For expert product support and help please write us or call us at 520-398-5467.
What countries does Medfix ship to?
Medfix International has shipped to over 50 countries across the world! We will ship to any country we are allowed to by regulations.
How long before I receive my ordered product?
Medfix usually ships on the day we receive the order. If parts need to be ordered, we try to ship the day we receive the parts.
Medfix ships using all major shipping services, including air freight. We will also work with a shipper you want to use. How long the shipment takes to arrive depends on the shipper, the level of service you select, and how far away you are. International orders also depend on the local customs office to release the order. We are dedicated to helping you get the order as quickly as possible.
How long do Medfix product warranties last?
Medfix International, LLC branded products are warranted to be free from defects in material and workmanship when used under normal conditions for its intended purpose. Warranties range from 1 year to a lifetime warranty depending on the specific product.
Our warranties do not extend to any products which have been subject to misuse, neglect, accident, incorrect wiring or used in violation of operating instructions as stipulated by the manufacturer, nor extend to any units altered, or repaired for a warranty defect by anyone other than Medfix.
Some states or countries do not allow limitations on how long an implied warranty lasts, and/or the exclusion or limitation of incidental or consequential damages may not apply to the original customer. Our warranty gives you specific rights and you may also have other rights, which vary, from state to state.
Medfix International, LLC shall not be held responsible for consequential or indirect damage arising from the sale or use of any product.
Products sold from other companies are subject to their warranties. We will gladly help with warranty questions for items we have sold.
What is your return policy?
We will honor all returns based on our warranty policy for your particular item. Subject to prior approval, our used equipment may also be
returned for store credit. Please visit our support page here for specific steps to return merchandise.
How do I get a price quote for Medfix products?
For sales or to make an order please click here or call 520-398-5467.
How do I get information on discounts and promotions?
Inquire with a sales representative. Discounts and promotions vary with product availability.
Why should I choose Medfix over other surgical instrument providers?
Because of our values! Medfix International prides itself on always making sure the patient comes first and profits second. Our core values are:
- Exceptional Quality
- Low Cost
- Exclusive Selection
- Worldwide Accessibility
- Expert Customer Service
What areas of surgery does Medfix specialize in?
Medfix International, LLC specializes in spine, orthopedic, and neurosurgery.
Where is Medfix located?
Medfix International, LLC Corporate Headquarters are located at 2109 E. Grant Road, Tucson, AZ 85719-3412 USA. Please visit our contact page for more information.
What is Medfix?
Medfix
International, LLC makes high-quality surgical devices accessible to doctors worldwide. We seek, find, and provide to our customers the items they want and look for alternatives for the devices and supplies they need. We know quality must not be compromised but cannot lose sight of the importance of affordable equipment.